Browse the Common Questions We Get
Most questions we receive fall into four areas: getting your account open, moving money in and out, understanding how games work, and reaching us when something goes wrong. We have written these answers the way we would explain them at a cashier desk — specific steps, no jargon. Deposits via bKash, Nagad or Rocket follow the same flow you already use to
send mobile money: open your wallet app, enter the merchant number shown on the deposit screen, confirm with your PIN and the credit appears. Withdrawals go back to the same wallet after a verification step where we confirm the registered number matches. If a question here does not cover your situation, our support team is reachable via live chat and email. Availability
of all services depends on local law and eligible regions in Bangladesh.
- bKash deposit flow
- Nagad withdrawal path
- Rocket account link
- Account verification
- Support channels